Shipping Policy

last updated: June 2026

Thank you for choosing SoftHueWalls. We are committed to delivering your custom wallpaper and wall mural orders as quickly and safely as possible.

Order Processing

All products are custom printed to order.

Production typically begins shortly after your order is placed and payment is confirmed.

Processing Time: 2–5 business days

During peak seasons, holidays, or periods of high demand, production times may be slightly extended.

Shipping Destinations

We currently ship throughout the United States.

At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations.

Estimated Delivery Times

After production is completed, orders are shipped via trusted carrier partners.

United States

Standard Shipping: 3–7 business days

Estimated delivery times are provided as guidelines and are not guaranteed.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Tracking updates may take up to 24–48 hours to appear after shipment.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided, delivery delays, additional shipping charges, or lost packages may occur.

SoftHueWalls is not responsible for orders shipped to addresses entered incorrectly by the customer.

Damaged Packages

If your package arrives visibly damaged, please:

Take clear photographs of the package and contents.

Include your order number and supporting photos.

We will review the issue and work to provide an appropriate resolution.

Lost or Delayed Shipments

While we work with reliable shipping carriers, delivery delays can occasionally occur due to factors beyond our control, including:

Weather conditions

Carrier disruptions

High shipping volumes

Customs or regulatory inspections

If your package appears delayed or lost, please contact us and we will assist in tracking the shipment.

Refused Deliveries

If a shipment is refused or returned due to an incorrect address, failed delivery attempts, or customer refusal, additional shipping charges may apply before reshipment can be arranged.

Delivery Disclaimer

Ownership and responsibility for products transfer to the customer once the shipment has been handed over to the shipping carrier.

For shipping questions or assistance with an order, please contact:

Email: support@softhuewalls.com

SoftHueWalls Customer Support